Complaints? We want to know

At Airtricity, we aim to give you the best possible service. 

If our service ever fails to meet the standards you expect, we're listening.

  
Complaint Process

1: If you have a complaint, please get in touch.  We will handle it quickly and to your satisfaction.  At Airtricity, we view complaints as feedback which can help us to improve our service.

2: Most of your questions or complaints are easily answered by one of our Customer Service Team.

3: Some issues are more complex and may take longer to resolve, however, if you feel your query / issue has not been adequately dealt with, you can talk to a Customer Service Team Leader.

4: If the issue / query remains unresolved to your satisfaction, you can speak with our Customer Service Manager and if your issue is still unresolved after that, you can ask for our Head of Operations.

5: By this stage, the vast majority of complaints are sorted out but if yours is not, you can take it to the Commission of Energy Regulation (CER).

Contact Us

General enquiries: (8.00am - 7.00pm) 1850 40 40 70

Emergencies: (24 hour) 1850 37 29 99

Fax: 1850 92 34 40

Email (complaints): complaints@airtricity.com

Email: customerservice@airtricity.com

On-line: https://my.airtricity.com (if you are already a customer)

Write to us at: Airtricity House, Ravenscourt Office Park, Sandyford, Dublin 18.

How to contact the CER

Write to:

Energy Customers Team,
Commission for Energy Regulation,
Belgard Square North,
Tallaght,
Dublin 24

Telephone: 1890 404 404 or
Email: energycustomers@cer.ie