Communications

Residential Customers. Airtricity will not contact residential customers at times that may be inconvenient and that have been agreed with the Industry Regulator (CER).We will endeavour not to contact residential customers on Christmas Eve, on any Public or Bank Holiday, on Sundays, or outside the periods of 8am to 9pm on weekdays or 9am to 7pm on Saturdays.

Business Customers. Airtricity will endeavour to contact business customers within regular business hours, unless the customer specifies an alternative time outside business hours.

When contacting you, Airtricity representatives must firstly provide you with their name and state that they calling as a representative of Airtricity. They will give the purpose of their call and give you the opportunity to end the conversation at any time. Any Airtricity representative who calls to your premises will always show you their official company photographic identification.

All Airtricity Marketing and Customer Service agents are fully trained on the parameters of sales promotions, and will ensure that these are fully explained to you.

At Airtricity we aim to provide accurate and reliable information at all times. All Airtricity correspondence will include the Company name, address and email address as well as a contact name and phone number, to ensure you can contact the relevant person.

Customer Privacy

Airtricity will never pass your information or contact details to another organisation without your consent, except as required by law or by the Industry Regulator.

Sales Agents Conduct

Airtricity sales agents are trained to the highest possible standards. Every agent has a printed list of Rules of Conduct which are communicated to them upon starting with the Company. Sales agents receive continuous training and carry official Company photographic identification to confirm their identity.

‘Do Not Contact’ Database 

Airtricity maintains a database of all existing and potential customers who have informed us that they do not wish to be contacted by Airtricity for any marketing purposes. This ‘Do Not Contact’ option can clearly be chosen when the Customer Agreement Form is completed. Any customer (or non-customer) may request that their details be added to this database at any time by calling our Customer Service team on 1850 40 40 70 or by e-mailing their name, trading name (if applicable), address, phone number(s), e-mail address and Airtricity account number (if applicable) to customerservice@airtricity.com. Alternatively, this information may be posted to:

Customer Service Team
Airtricity House
Ravenscourt Office Park
Sandyford
Dublin 18

Any request made will be updated on our database within 7 days and confirmation that this has been done will to you within 40 days that this has been done